How to retrive your car from the garage

I’ve had a number of people contact about how to retrieve their car from the garage recently, so I thought it would be useful to put a post on here about the right procedure to do so. To be frank, I don’t know how these guys are still operating since their arrest through SKY NEWS. This continues to happens and has been happening for over 20 years!!!

So here’s the procedure to safely pick up your car:

If you want to retrieve your car, you need to write a complaint letter to them and give them a 14 days notice to deal with your matter. If they do not reply, you have the right under consumer law to go and pick up your car and retrieve it from them. If they threaten you, you can call the police to escort you to the premises when you collect your car. If your car is un-drive-able, organise a pick-up truck to help you bring it to another more trust-worthy garage who can fix it or otherwise deliver to your chosen address.

You can go to the direct gov website link below for a template on how to write your complaint letter:
http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/Howtocomplainaboutgoodsandservices/DG_196096

Once you have retrieved the car, then pursue the courts procedure and file for a court case against them to retrieve you money and interest on top.

Every organisation to help you make this happen can be found on my blog page ‘organisations to contact’:
https://mphengineering.wordpress.com/organisations-to-contact/